Last modified: April 15, 2022
SHEKAB PRIVATE LIMITED and/or its affiliates (collectively “SHEKAB”, “we” or “us”) collects information about you when you use our mobile applications, websites, call-centre and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by SHEKAB. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.
This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or use our Services (“Users”) as well as to drivers, partner transportation companies, or any other persons who use the SHEKAB platform under license (collectively “Drivers”).
Information You Provide to Us
We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request subscription services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, financial and credit card information, and other information you choose to provide.
Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.
Information We Collect Through Your Use of Our Services
When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).
We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.
Information We Collect From Other Sources
We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:
We may use Personal Data which you provide to us or we collect from you to:
You agree that we have the right to transfer the Personal Data described in this privacy policy to and from, and process and store it. We will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.
To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users and Drivers for a reasonable length of time. SHEKAB is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request. If required by law or at your request, we will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to SHEKAB may be used by SHEKAB in accordance with applicable laws, this privacy policy and our customer terms of use.
We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:
Through Our Services
We may share your Personal Data:
We may share your Personal Data;
Marketing and Opting Out
SHEKAB provides Users and Drivers the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. You have the option to ask us not to process your Personal Data for marketing purposes and to remove it from our database, to not receive future communications or to no longer receive our Services.
Changes to this Privacy Policy
We may change this privacy policy from time to time. If we make significant changes in the way we treat your Personal Data, or to the privacy policy, we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review this privacy policy for the latest information on our privacy practice.
Your SHEKAB profile is password-protected so that only you and authorized SHEKAB employees have access to your account information. SHEKAB staff will never proactively reach out to you and ask for any personal account information, including your password. SHEKAB makes every effort to ensure that your Personal Data is secure on its system. SHEKAB has staff dedicated to maintaining our privacy policy as set forth herein and other privacy initiatives, periodically reviewing Web security and making sure that every SHEKAB employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, SHEKAB cannot guarantee the security of any Personal Data you transmit to us, and you do so at your own risk. If You have any further questions on this issue, refer to our customer terms of use. To the extent permitted by applicable law, SHEKAB expressly disclaims any liability that may arise should any other individuals obtain the Personal Data you submit to SHEKAB.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website and the Services we provide. By accessing and browsing our website, you are agreeing to our use of cookies.
Notice to SHEKAB PRIVATE LIMITED customers If you are accessing or using products or services provided by SHEKAB PRIVATE LIMITED, this section applies to you.
SHEKAB has been engaged by SHEKAB PRIVATE LIMITED to provide certain services in support of its business. As a result, SHEKAB may be required to receive, store, generate or otherwise process your personal data on behalf of SHEKAB PRIVATE LIMITED and to enable you to access or use the products or services provided by SHEKAB PRIVATE LIMITED.
To the extent that SHEKAB does receive, store or otherwise process your personal data in connection with its provision of services to SHEKAB PRIVATE LIMITED, it does so solely on behalf of SHEKAB PRIVATE LIMITED which is responsible for determining the purpose and means of that processing and not for any other purpose. To the fullest extent permitted under applicable laws, including the applicable data protection laws, SHEKAB shall have no liability under or in connection with the receipt, storage or otherwise processing of your personal data in connection with SHEKAB’s provision of services to SHEKAB PRIVATE LIMITED.
Each time you access or use the products or services provided by SHEKAB PRIVATE LIMITED or provide us with information, by doing so you accept and consent to the practices described in this notice.
If you have any questions, comments and requests related to this Privacy Statement, or if you have any complaints related to how SHEKAB processes your personal data, please contact us at contact@shekab.com